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Customer Interaction Adviser

Location: 

Corby, ENG, GB, NN17 9FH

Brand:  RS Components
Function:  Customer Services

Customer Interaction Adviser

Location: Corby/remote

Role type: Hybrid

Employment Type: Full time, permanent

 

About the role

 

As a Customer Interaction Adviser, you will provide an effortless and exceptional customer experience to create loyalty and additional revenue by working in a multi-channel customer solutions environment. You will problem solve in the moment to find solutions and resolutions to customer issues and complaints; turn a detractor into a promoter and collaborate cross functionally to deliver an exceptional service. Finding opportunities and leads for Key and Corporate Sales Communities and qualify with great questioning. You will be inquisitive and curious to explore sales opportunities when providing/converting quotes and service resolution and be skilled in all channels to support customers in their channel of choice to optimise their experience and make them want to come back. You will protect revenue by finding alternatives and upsell/cross sell to maximise opportunity of interaction and process credits and refunds to support returns and replacements.

 

What we’re looking for

 

  • Experience in working in a multi-channel environment
  • Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results.
  • Excellent interpersonal skills.
  • Must be proactive and demonstrate initiative.
  • Ability to quickly adapt to changing situations, demonstrating flexibility, and taking on other duties as assigned.
  • Instinctive and consistent focus customers’ needs delivering quality and accuracy even when under pressure.
  • Excellent attention to detail.

 

 

We are RS Components part of the Electrocomponents Group

 

Since 1937, we have been a leading distributor of Electronic, Electrical & Industrial components and supported generations of engineers with products for all types of applications.

 

As a FTSE 250 company with £2 billion in revenue, we have nine operating brands: RS Components, Allied Electronics & Automation, RS PRO, OKdo, DesignSpark, IESA, Synovos, Needlers and Liscombe. We operate in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide

 

Our vision is to become first choice. Not just for our customers and suppliers, but also for our people.

At Electrocomponents you’ll be encouraged to think differently and share your ideas, helping our customers to create, develop and discover. As we grow our business, we’ll help you grow – expanding your expertise and helping you become the best you can be. You’ll be proud of the impact you make on the world and appreciated for what you do.

 

What we offer

 

You can take control of your future here at RS Components. We offer all the good stuff you’d expect like:

  • Private medical cover for those unexpected moments
  • On top of your 25 days holiday, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future
  • Training and development opportunities

Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.

 

Are you ready to explore the possibilities?

Apply now »