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Export Sales & Logistics Co-ordinator

Location: 

Corby, GB, NN17 5JF

Brand:  OKDo
Function:  Sales

Export Sales & Logistics Co-ordinator

 

OKdo aims to become first choice provider of SBC and IOT products, software and services to the global market.  It will deliver across multiple customer segments and is technology agnostic, focusing on the Maker/Pro; IoT; and Industrial. The business is agile, with a start-up mentality that is at the leading edge of the changing market and will move quickly to meet evolving customer needs.

 

Role Purpose

To provide a best in class customer service experience to OKdo customers by demonstrating and driving a high-performance culture managing a portfolio of global customer accounts. To process export customer orders paying close attention promptly and efficiently to compliance regulatory requirements that will ensure goods can be shipped in a timely and efficient manner to a global customer base. To manage our 3PL in all aspects of continuous improvement, being the link between OKdo & 3PL for both supply chain and export/domestic logistics. The right person must be comfortable in a fast pace, global and dynamic environment, energetic and be experienced in handling and processing customer export orders, as well as some experience managing a 3PL and awareness of continuous improvement methodologies.

 

We’ve been on an incredible journey, but the best is yet to come; are you ready to join us?

 

What you will need to be successful in this role

    • Demonstrable ability to work under pressure; self-motivated, entrepreneurial, and a good team player
    • Solutions focused with the ability to identify improvement areas
    • Demonstrable success of delivering best in class export customer service experience
    • Experience of coaching others through change, directly or indirectly
    • Experience of creating documentation and evaluating the need for change.
    • A collaborative team player across a business with fast moving, customer driven markets
    • Positive can-do attitude, takes ownership and accountability and results oriented
    • Operational problem solver and good process management capability
    • Experience managing a 3rd party partnerships warehouse (3PL)
    • Export order processing experience
    • Highly numerical & analytical
    • Understands the needs of our target customers
    • Strong commercial acumen and broad communication skills

 

 

 

What’s Great About The Role

Export and sales co-ordination

  • Establish and build strong relationships with OKdo export customers across multiple global territories
  • Work with customers in all relevant global markets to understand local export compliance, regulatory and customs requirements
  • Process all customer OKdo export orders promptly, accurately and efficiently running trade compliance checks through Amber Road where appropriate.
  • Checking stock availability in ERP system, informing customer of expected shipment date, maintaining close contact with the customer at all stages of order processing
  • Resolve customer enquiries on export order delivery status
  • Build knowledge by attending appropriate Export awareness courses

3PL + Logistics Management

  • Work closely with 3PL distribution partner to ensure shipments to all export customers have customs and import documentation appropriate to the country of ultimate destination (sales invoice, certificate of origin etc.)
  • Establish and maintain close working relationship with OKdo Supply Chain, Sales, Finance and Customer Services teams
  • Work with 3PL partner and freight forwarding companies to resolve any documentation queries on delayed/held shipments/short shipments and incorrect allocation of stock

Continuous Improvement

  • Drive a program of prioritised, continuous process improvement internally and externally with our 3PL, with customer experience, and operating costs in mind, for our B2B customer set in particular
  • Identify inconsistencies where processes are impacting customer experience.
  • Standardise documentation for function consistency and brand goals.

 

Preferred Qualifications

  • Trade Compliance knowledge (Amber Road)
  • Experience of working in a matrix environment
  • Working knowledge of SAP
  • Knowledge of Net Suite ERP system
  • Ability to operate in a second language
  • Previous experience of working in an operations environment.
  • Knowledge and experience of Single Board Computing and IoT and a passion for electronics.

 

What We Offer

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at OKdo. We offer all the good stuff you’d expect like:

  • 24 hour access to virtual GP
  • On top of your 24 days holiday, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future
  • This role can be performed remotely or as a hybrid role with 1-2 days in our Corby office

Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?

Apply now »