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Customer Service Rep

Location: 

Fort Worth, TX, US, 76118

Brand:  Allied Electronics
Function:  Customer Services

About Allied Electronics & Automation
Allied Electronics & Automation is a high service level, authorized distributor of industrial automation, interconnect, cabling, and electromechanical products. We are part of the $1.7 billion global distributor, Electrocomponents, serving as Allied Electronics & Automation in the Americas and RS Components around the rest of the world.

Our global footprint and world-class logistics allow us to give customers the products they need, when they need them.

We pride ourselves on the great working environment that we’ve created at Allied, where our employees can make a difference in the lives our customers, we can move fast, experiment when needed, can operate with autonomy and where everyone is focused on doing the right thing for the customer.

 

Job Summary/Primary Function:

The Customer Service Representative’s core responsibility is to provide exceptional service for

customers through facilitating orders and resolving issues, in a manner that continues the strong

customer experience focus at Allied. The focus of the team is to add value, remove complexity in the

process and ultimately free up time, enabling our Sales teams to develop and grow accounts.

 

Responsibilities

As a Customer experience role model:

- Championing a service excellence belief, striving to make work easy for our customers. Both

internally and externally.

- Ensuring orders are captured in line with our promise and to the highest quality standards

- Resolving customer issues: both in the moment and working cross-functionally to close the loop and

fix issues at root cause: through direct work or coordinating activity with other departments –

regarding product issues, shipping problems, payment issues, and more

 

As a Digital advocate:

- Becoming experts in navigating our websites, understanding and promoting our value add services

- Providing help and support to customers in their online journeys: providing assistance in finding

products, understanding functionality and educating on the benefits of our digital services

 

Acting Commercially:

- Providing quote information to customers based on system data (not independent judgment).

- Pre-qualify customers and identifying leads for further growth potential

- Providing backup support for customer calls from Sales offices

 

Tasks include

  • Answering incoming customer inquiries, entering orders and quotes with accuracy, routing emails and
  • calls as appropriate
  • Proactively making outbound calls to customers as required
  • Providing online support and assistance for customers
  • Building a good understanding of our product offering
  • Committing to quality and the use and interpretation of data/reports as required in the role

 

Essential Qualifications, Knowledge, Abilities and Skills

  • Excellent Customer Service skills – able to demonstrate an inbuilt passion for helping customers
  • Experience of working cross-functionally and collaborating effectively with colleagues to get things done
  • Strong written/verbal communication skills
  • High attention to detail
  • Highly organized and able to multi-task and prioritize own workloads
  • Helpful: AS9120, product knowledge

 

Equal Employment Opportunity
Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability and/or medical condition, genetic information, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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