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KAM - Key Account Manager - Montreal, Quebec

Location: 

Canada, CA

Brand:  Allied Electronics
Function:  Sales

Applicants must be located in Canada - Bilingual preferred (French/English)

 

About Allied Electronics & Automation

Allied Electronics & Automation is a high service level, authorized distributor of industrial automation, interconnect, cabling, and electromechanical products. We are part of the $1.7 billion global distributor, Electrocomponents, serving as Allied Electronics & Automation in the Americas and RS Components around the rest of the world.

 

Our global footprint and world-class logistics allow us to give customers the products they need, when they need them.

 

We pride ourselves on the great working environment that we’ve created at Allied, where our employees can make a difference in the lives our customers, we can move fast, experiment when needed, can operate with autonomy and where everyone is focused on doing the right thing for the customer.

 

Function

The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.

 

Primary Duties and Responsibilities

  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Assist and coordinate account team assigned to each client
  • Strategic planning to improve client results
  • Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
  • Collaborating with sales team to maximize profit by up-selling or cross-selling
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meeting all client needs and deliverables according to proposed timelines
  • Analyzing client data to provide customer relationship management
  • Expanding relationships and bringing in new clients
     

Essential Qualifications, Knowledge, Abilities and Skills

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage more than one client account
  • Proven results of delivering client solutions and meeting sales goals
     

Education and/or Experience

  • Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
  • Four to five years’ previous work experience in sales, management, key account management, or relevant experience
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

 

Computer Skills

Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.

 

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills

Requires use of intermediate level mathematical formulas and calculations to prepare or interpret financial or statistical information.

 

Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Typical work is in climate controlled environment requiring regular use of computer and electronic equipment.

 

Equal Employment Opportunity

Allied is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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