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RS Local Branch Assistant (Plymouth)



Brand:  RS Components
Function:  Customer Services

Free up your weekends. This Customer Service and Delivery Branch Assistant role is offered at our friendly Plymouth branch with a generous salary plus bonus, on a Monday-Friday basis - No having to work on weekends or bank holidays.


Working at one of our branches at RS Components is so much more than a customer service job! If you are looking for a challenging and rewarding opportunity, working as part of a supportive team then this is the role for you.


As a member of the branch team, you will divide your time between communicating effectively with our customers to help them find just what they need, keeping on top of our stock and inventory, and also delivering items to some of our customers in an RS vehicle (no special van licence required) on a local delivery route close to the branch.


Your key responsibilities will be:

  • To help identify our customer’s needs and requirements and give a boost to sales by using a proactive face to face approach
  • Carry out product search queries and identify RS stock numbers from our supplier part numbers by using our catalogue, website and other data sources
  • Investigate and resolve customer issues from general and technical questions whilst advising on delivery options and dispatches
  • To process customer transactions efficiently and accurately together with undertaking warehouse and stock management picking and packing activities
  • To undertake local deliveries in an RS vehicle to some of our customers on an established route close to branch.

As part of the branch team you will engage in Continuous Improvement and share best practice with colleagues together with having a strong focus on supporting the Field Sales Team and other key support departments within the business.


What we are looking for:

  • Great customer service and communication skills
  • Ability to multi-task and put your attention to different areas of work throughout your day
  • Computer literacy and experience with MS Office
  • UK Drivers Licence holder
  • Some experience of warehouse SAP software would be a bonus, but training will be provided
  • A friendly face, a can-do attitude, and a team player 

What we can offer

The package (salary, bonus scheme, pension scheme, private health care and much more) that RS offer to its employees will make the job very rewarding and the training and development we are able to provide will give you the chance for a fulfilling long term career. 


We are RS

We are committed to creating a diverse and inclusive culture where our people get to bring their true self work every day and thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.


We recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.  We believe everyone should be able to bring their true self to work and be given the opportunities to succeed.  If you require any adjustments during this process to ensure you can bring your true self, please let us know.

We recognise that we’re not perfect when it comes to being a truly diverse organisation yet.  However, we are passionate about diversity and are proactively working to build an organisation where everyone can see themselves succeed here.

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and industrial components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937 and we’ve kept transforming for over 80 years. Today, we’re using digital globally to revolutionise the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.


We’re proud of what we’ve done, but we’re not sitting back. We’re always looking to make the customer experience simpler, faster and easier. We’re transforming markets and the impact of technology. We’ve widened our services portfolio with innovations from procurement and inventory solutions to 24/7 product support.

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