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Application Service Manager - Governance, Risk and Compliance

Location: 

Corby, GB, NN17 5JF

Brand:  RS Components
Function:  Digital & Technology

Join our digital transformation

Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. Currently we estimate the global market value to be c.£400bn, with our global market share <1%. We stock over 2,500 supplier brands, 500k products and 63% of our sales are digital.

 

RS Components is going through a period of change, as part of our Destination 2025 strategy, which positions us as becoming first choice for customer, suppliers, people, and communities. Our strategic priorities are:

  • Best customer and supplier experience
  • High-performance team
  • Operational excellence
  • Innovation
  • Reinvestment to accelerate growth

 

Role Purpose

This role is accountable for the overall management of the GRC services as operated across the EMEA and APAC region in relation to our SAP estate. These services focus on the policies, processes and controls designed to ensure licence compliance and user profile governance.

 

Key accountabilities

  • Management of a portfolio of application services such as but not limited to monitoring, maintenance and incident and problem resolution for any issue across these services with the application support partner.
  • Maintenance of the policies, standards and processes needed to support the Application services and working with security to agree changes for these. 
  • Ensure IT Operations has the correct model in place to deliver the necessary Application services to the business by being empowered to influence the model design.
  • Support the resolution of incidents with the other IT operations teams for the Application services managed by the Application support partner.
  • Vendor management of our application support partner including ensuring that regular monthly, quarterly and annual service reviews are conducted in accordance with the company’s supplier relationship management framework.   This includes the management and development of the vendor relationship management process.
  • Reporting availability and performance of the Application services against service levels to the stakeholders on a regular basis with our wider IT Operations Service Management team, in line with the standard RS processes.
  • Accountable for the relevant security and other vulnerability patching planning and requirements for the Application services supported by the Application support partner relevant to the SME specialism.
  • Manage the compliance of the licence agreement entitlement, usage and renewal for all in-scope services.  Working with the vendor partners to ensure ongoing compliance at all times by the effective review and rationalisation of licences and providing relevant input to ensure the timely approval and renewal.
  • Work with the Head of Application Support to ensure budget management of the operating costs for Application services.
  • Accountable for the financial management and controls for the relevant contract costs including invoice approvals, and the identification and delivery of any appropriate service credits as based on service performance.
  • Management of configuration database and information for our application services relevant to the SME specialism.

 

What you’ll need to succeed

  • Thorough and detailed understanding of SAP GRC activities related to the key applications.
  • Excellent understanding of managing user access including Segregation of Duties processes and policies in an SAP environment.
  • Experience of working with an off / near shore support model, and of managing and collaborating with outsourced third-party suppliers of SAP GRC related services.
  • Excellent vendor management capabilities including extensive experience of deploying and managing suppliers within a formal supplier relationship management model. This includes the ability to define and manage suppliers to contractual obligations and SLAs.
  • Proven experience of managing internal and external audit activities and driving resulting actions to an appropriate conclusion in a timely manner.
  • Experience of dealing with internal / external customers, vendors, suppliers and key stakeholders in a controlled SAP GRC environment.
  • Excellent listening, written and verbal communication skills; able to communicate with people at all levels, internally and externally, and to understand complex scenarios and communicate them to key stakeholder clearly and with confidence.
  • A strong understanding or organisation design and operation, and its impact on GRC activities and compliance conflicts.
  • Strong decision-making skills especially under high pressure situations such as incidents.

 

What we can offer you

We have an outstanding benefits package, which includes: 

  • Flexible working arrangements (e.g. working from home, start/finish day to fit around school runs)
  • Company Car/ Car allowance
  • Up to 20% annual bonus 
  • 27 days holiday (with the option to purchase a further week)
  • Extremely generous contributory pension scheme
  • Discounted stock options
  • Private healthcare, life assurance and daily access to a GP

 

Join Us!

Do you want to join our digital revolution? Can you help deliver amazing things for our customers? Do you want to see your software engineering turn into cutting-edge solutions? Come join us and grow with a team of people who will challenge and inspire you!

We are committed to creating a diverse and inclusive culture where our people get to bring their true self work every day and thrive. We understand that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.

We recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability. We believe everyone should be able to bring their true self to work and be given the opportunities to succeed. If you require any adjustments during this process to ensure you can bring your true self, please let us know.

We recognise that we are not perfect when it comes to being a truly diverse organisation yet. However, we are passionate about diversity and are proactively working to build an organisation where everyone can see themselves succeed here.

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and industrial components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937 and we’ve kept transforming for over 80 years. Today, we’re using digital globally to revolutionise the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.

We’re proud of what we’ve done, but we’re not sitting back. We’re always looking to make the customer experience simpler, faster and easier. We’re transforming markets and the impact of technology. We’ve widened our services portfolio with innovations from procurement and inventory solutions to 24/7 product support.

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